Refund policy

Return and Exchange Policy

We want you to be completely satisfied with your purchase from the Springfield Thunderbirds Team Store. If you're not happy with your order, we're here to help.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition with all tags attached.  You will be responsible for getting the items back to us.  A return label will only be provided if the incorrect items were sent or the item was damaged.

Exchanges

We gladly accept exchanges for different sizes or styles within 30 days of delivery. The item must be unworn, unwashed, and in its original condition with tags attached.

How to Start a Return or Exchange

To initiate a return or exchange, please contact us at dsupernor@springfieldthunderbirds.com with your order number and the item(s) you wish to return or exchange. We'll provide you with return instructions and a return shipping label if applicable.

Refunds

Once we receive your return, we will inspect the item and process your refund. Refunds will be issued to the original payment method within 5-10 business days.

Non-Returnable Items

Certain items cannot be returned, including:

• Customized Jerseys
• T-Birds Authentic Items
• Sale or clearance items
• Items marked as final sale

Questions?

If you have any questions about our return and exchange policy, please don't hesitate to contact us.